NEXTEL - TELECOMMUNICATIONS
Services Help Desk and Field Support. It was possible to establish a trust relationship long term, showing flexibility and agility in the time of implantation.
Also a detailed understanding of the technical and economic reality of the client, achieving minimal impact to your business during the transition phase.
An operating model was proposed, enabling comprehensive support, built on the basis of ISO 20,000 ADEXUS, paa provide help desk services and ground support at the national level, retail and schedule requirements Payment a telecommunications operator. All controlled through service level indicators.
